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Telecommunications

Voice Communications at MCLA

cell phones

MCLA is committed to providing updated telecommunication services to our entire community.  The telecommunications department is continuing to evolve in the areas of innovation, efficiency and reliability.  Our effort is to stay current and competitive in these areas of providing technologies while we grow and expand our institution for the future of communications here at MCLA.

For more information, please contact Sandra.Macksey@mcla.edu or x5115 Telecom Helpdesk.

Directory and End User Information

  • The College community is encouraged to utilize the college on line directory to connect to extensions around campus. Phone Lookup. or to print out the Campus Directory by Alphabetical or by Department
  • The college does not connect calls to resident student dorm rooms.  If you are within the college community, directory information is available via Campus Connection online student directory> People Finder.  We do provide a list of student post office mailbox numbers.

White/Yellow Pages/Area & Zip Codes

Telecommunication Servicesworld

All faculty/staff/ student requests for services or issues should be directed to the Telecom Helpdesk x5115. 

Consult the FAQs for other ways to troubleshoot any telecom issues or problems by end user prior to contacting the helpdesk x5115.

New Student Voice Introduction Letter 

Student Voicemail Setup Instructions

Student FAQ's 


TIPS TO TROUBLESHOOT NEW VOICEMAIL ISSUES

Fac/Staff Enroll for Unified Messaging (fwd voicemail to First Class email)

Faculty/Staff New Voicemail Instructions

Shortcuts: information for new Voicemail

How to Forward Calls 

How to make a 3-way Conference Call

Faculty/Staff FAQ's and Requests

 


 

Dialing Instructions for the MCLA 

keypad

Local calling
Press 9 then dial 662*, 663*, 664*, 743*, 458*, 672*, 597*, 652* for local area which includes:
North Adams, Adams, Cheshire, Williamstown

Included in local dialing for the our area is 1-802-694* for Stamford, VT  only.

Long distance calling: Press 9 then dial 1-413-44*, 43*, 49* for long distance calls outside local areas.

Resident Student Long Distance/Cellular Services

The college does not provide long distance services for resident students.  The college does provide local calling and voicemail services to each resident student which is available upon arrival to campus.  The college recommends that all resident students purchase calling cards prior to arrival or purchase pre paid calling cards at the college Bookstore.  The college also recommends resident student to come with an analog plug in phone for the dorm room.  Cell services within the dorm is challenging and difficult, we have installed in the BT and HH resident hall lobby areas repeater cells to extend some cell serve in-building.  More a reliable service, we still recommend using a plug in phone to stay in contact with the college community, family and friends.  Verizon and AT&T carriers have the best coverage outside the dorms and city area.  VZW has committed to expanding cellular coverage at MCLA.

**News from iBerkshire.com reports VZW commits to MCLA 


Cellular Discounts for MCLA Employees and Students

Click your carrier link to find out more.  You will need to provide your college email address and register to received up to 15% off your cell phone bill and products.  *Discounts vary with each carrier.

AT&T

Verizon


IP phone

NEC Campus Products/User Guides

Single Line

NEC Series III

NEC Series E

NEC Series i

NEC IP Phones-DT Series 

NEC Cordless

 

 


 

 MASSACHUSETTS STATE COLLEGES AND UNIVERSITIES TELEPHONE DIRECTORY

 

 

Emergency Numbers

Campus Police(Emergency only) 5100

Non-emergency calls - 5284

College Counseling Services-5331

College Health Services-5421

North Adams Police Dept-911

North Adams Regional Hospital-664-5000